Of course the Bible does give us our purpose and commission in Matthew 28:19, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you.” I guess there may be something to this whole purpose and why thing. I may even have to get involved in my church and my community. All because of the Millennials.
Focused on the Experience
And then the second thing. Their feelings. How they experience things. I mean, who ever heard of examining how others experience what we do or say? You are saying I should put myself in your shoes and understand what you go through? What? The experience of buying a product, the experience at church, how I experience your service and how do I experience and relate to your brand. Just one more thing for the Millennials to focus and shine the light on all because they are so concerned with the experience of things. Why can’t I just be an accountant and deliver tax returns? I have to now be concerned with how you experience that AND what my purpose is?
This is just terrible. Making us focus on client service, making us examine how the community experiences our existence and then to top it all off, making us get feedback from our employees? Why are you doing this to us? This is just too much change and too much work. I think I am just going to start talking about how entitled you are so that it takes the focus off of this purpose and experience stuff and then I can just go back to my little world and stop growing.
Of course, what I really have to say is, thank you. Thank you Millennials for bringing the WHY, PURPOSE and EXPERIENCE to the forefront. It is because of you that things are changing. Keep it up.
Wesley Middleton is the managing partner at MRZ LLP, a Houston, Texas-based accounting firm voted Best Place to Work by the Houston Business Journal. Wesley is the author of Violent Leadership (Forbes Books, 2017) and is represented by PumpJack Speakers Bureau. To book Wesley for your event, email Wesley.Middleton@PumpJack.me or click here.